Your new company
You'll be joining a nationally established organisation that is a recognised leader in the insurance building and repair sector. With a strong reputation for delivering high‑quality workmanship and outstanding customer service, the business continues to experience significant growth. Their Sunshine Coast head office is expanding, creating new opportunities for motivated individuals looking to build a long-term career in a supportive and people-focused environment.
Your new role
As a Claims Admin Officer, you will play a key role in managing insurance repair claims from commencement through to completion. This customer-centric position involves consistent communication with insured clients, subcontractors, and internal stakeholders to ensure accurate updates, smooth progression of claims, and exceptional service delivery.
Your responsibilities will include:
* Managing allocated claims from start to finish
* Updating internal and client systems with accurate claim information
* Providing timely communication to clients in line with service standards
* Liaising with subcontractors to exchange essential information
* Ensuring all reporting is completed accurately and within agreed timeframes
* Delivering proactive customer service and keeping clients fully informed
What you'll need to succeed
To be successful in this role, you will demonstrate:
* Exceptional customer service skills
* Strong written and verbal communication
* Competence across computer systems and Microsoft Office
* High attention to detail and accuracy
* The ability to follow guidelines and meet KPIs
* Strong organisational skills and self‑motivation
* A genuine passion for helping people and delivering quality outcomes
What you'll get in return
In return, you'll join a workplace that values safety, support, and career development. You will benefit from:
* A competitive salary package
* A positive team culture and modern office facilities
* Professional development opportunities and a seamless induction program
* Access to an Employee Assistance Program
* A referral program rewarding successful candidate referrals
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.