Job Title: Retail Customer Service and Sales Consultant
Are you passionate about providing exceptional customer experiences? Do you enjoy staying up-to-date with the latest gadgets and services?
This role involves working as a friendly face in-store, helping customers find tech solutions that enhance their lives. As a trusted expert, you'll have the opportunity to work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Key Responsibilities:
* Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs.
* Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
* Achieve and Excel: Use consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
* Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Benefits:
* Hourly Rate: Competitive hourly rate with opportunities for salary increases based on performance.
* Penalty Rates: 25% additional pay for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.
* Superannuation: 12% Superannuation plus 10% Variable Remuneration.
* Generous Discounts: Enjoy discounts on Telstra services and exclusive offers with over 240 brands and partners.
* Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
* Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and develop your career with our Future Ready program designed to build on your skills and prepare you for your next step.
Requirements:
* Great Communication Skills: You're a natural at connecting with people and making their day better.
* Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
* Sales Drive: You're motivated to achieve (and exceed) sales targets and KPIs.
* Passion for Learning: You're eager to grow and develop your skills in a dynamic environment.
* Resilience and Positivity: You have a can-do attitude, even when things get busy.