Number of Positions Available: 1
About the Role
Are you passionate about making a real difference in people's lives through building strong relationships that help create sustainable tenancies? We are seeking a dedicated Tenancy Manager to join our team in Ingle Farm and provide outstanding tenancy management and support for tenants living in our community.
Key Responsibilities
* Ensuring that tenancies within the portfolio are managed and maintained, leases are up to date, properties are inspected and reviewed, and rent reviews are managed.
* Keeping tenant records accurate and up to date in CHINTARO software.
* Maintaining data for all tenants in accordance with Salvation Army Housing (SAH) timelines, standards and procedures.
* Addressing high risk situations involving tenants within required time frames, as per The Salvation Army's (TSA) policy and procedure.
* Providing assistance to assess tenant issues, needs and circumstances.
* Developing strategies to address tenant needs within relevant policy and procedure and Residential Tenancy Act (RTA) guidelines.
What you will bring
To be successful for this role, the ideal applicant will have a genuine passion to support vulnerable people in our community to achieve successful tenancies and long‐term housing goals. You will have demonstrated experience in engaging with a wide cross section of individuals and an ability to prioritise workloads.
Key capabilities
* Associate diploma with relevant experience or lesser formal qualifications with substantial years of relevant experience.
* Demonstrated experience in tenancy, property management, or client support roles, with a strong commitment to housing outcomes.
* Strong understanding of the Residential Tenancies Act and ability to interpret its legal implications for affordable and community housing.
* Sound understanding of tenancy legislation (or willingness to learn), and confidence managing leases, arrears, inspections, and tenancy issues.
* Strong interpersonal and communication skills, with the ability to support tenants facing complex challenges with empathy and respect.
Why work for us
TSA offers an enjoyable work environment, a supportive management, strong opportunities for career development and generous salary packaging opportunities. In return we also offer benefits such as NFP salary packaging for living expenses (\$15,900 tax free for rent, mortgage, school fees etc) plus meals and entertainment benefits (\$2,650 tax free). Pool car vehicle available. Paid parental leave - 12 weeks. Up to 8 weeks leave per year through our purchase leave scheme. Up to 5 days paid leave per year to volunteer in a TSA program or activity. Health insurance, home energy and home office supplies discounts. Novated car leasing, discounts on car hire and purchase. Employee Assistance Program - Independent confidential counselling service.
Equal Opportunity Employer
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child‐safe organisation and is committed to protecting children and young people from harm. All child‐facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration.
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