**Job Overview**:
The role of a Senior Customer Success Manager is to ensure seamless support for high-value customers across various territories.
This includes developing and executing account-level business plans that are data-driven, promoting the safe and effective use of medicinal products, and fostering strong relationships with healthcare professionals and key stakeholders.
**Key Responsibilities**:
1. Develop and execute account-level business plans that drive business growth and customer satisfaction.
2. Provide expert disease and product knowledge to healthcare professional customers and internal stakeholders.
3. Collaborate with cross-functional teams to achieve common goals and enhance patient care.
4. Stay up-to-date on local drivers, treatment patterns, and reimbursement policies to maintain in-depth knowledge of the CF environment.
5. Work closely with marketing teams to create and execute marketing plans that meet customer needs.
**Requirements**:
1. Bachelor's degree.
2. Typically requires 2 years of experience in the biotech/pharmaceutical industry or an equivalent combination of education and experience.
3. Strong active listening skills, ability to manage scientific data, and excellent communication skills.
4. Project management skills, ability to network across boundaries, and adaptability to new technologies and techniques.
5. Ability to travel up to 70%.
6. Highly competent in IT capabilities to support business needs.
7. Excellent contextual selling skills with a proven record of performance.
**Working at [Company Name]**:
[Company Name] is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law.