Key Account Manager, Rare Disease (SA/WA)
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Job Purpose
The Rare Disease Manager will be empowered to optimise the Recordati Rare Disease Portfolio by co-creating and delivering solutions along the patient journey, which will lead to enhanced patient and physician experience and improve patient outcomes. The role is reporting to the Rare Disease Lead ANZ.
Key Responsibilities
To unlock possibilities for patients living with rare diseases the role has 3 areas of focus:
Discover The Needs
* Lead customer insights generation for the assigned geography, supporting integration into the national strategy.
* Develop an in-depth understanding of the local patient journey / Key Drivers / Referral Networks / Influence flow within disciplines and accounts to identify insights and pain points for co-creation opportunities.
* Use data and analytics to identify opportunities to unblock local challenges for patients.
* Develop clear prioritisation to optimise the RRD portfolio by account.
* Lead discussions to identify physician/patient’s need/problem(s). Digital profiling of physicians to optimise a personalised engagement plan.
* Seek customer feedback to improve our solutions and experience we develop.
Design The Tailored Experience
* Localise the brand strategy to optimise patient outcomes in assigned geography. This includes a lead role in mapping/profiling key stakeholders and defining specific solutions.
* Leverage Profiling / Segmentation / Digital affinity to create a superior customer experience powered by omnichannel to maximise impact (working closely with Digital, Marketing and the Agile team).
* Co-creation planning with customers to deliver solutions and services along the patient journey.
Deliver The Experience And Impact
* Develop and maintain expert knowledge of relevant disease states, RRD’s products and the competitive landscape, and evolving market trends within the Australian healthcare sector.
* Coordination of the implementation of bespoke solutions.
* Orchestrate multiple digital resources, making effective use of available technologies, digital assets, and channels to help create a true omnichannel experience based on the customer preferred channel of engagement.
* Leverage superior therapeutic area and brand knowledge to identify competitive advantage and differentiation for RRD products.
* Drive investments for greatest impact.
* Work cross functionally to address and resolve any concerns that may arise.
Impact on Team and Self
* Take ownership and accountability in creating a high performing and empowered RRD ANZ team.
* Pursues self-development and inspire others.
* Brings a curious mind and diversity to the team.
Required Education
Tertiary qualification in Business, Life Sciences or Medicine strongly preferred.
Required Skills and Experience
Skills:
* Strong commercial acumen and competency with multichannel engagement.
* Curious, life-long learners, leader among their peers.
* Strategic, systems-thinker and a natural problem solver.
* Ability to handle ambiguity, manage and execute strategic projects.
* Excellent communication skills and ability to navigate cross-functionally.
Experience:
* Strong Clinical background.
* 3-5+ years relevant experience in rare disease, haematology/oncology, rheumatology or endocrinology – preferred.
* Prior hospital experience essential.
At Recordati we believe in people! Inspired by our purpose - unlocking the full potential of life - we are committed to creating a diverse environment and cultivating a culture of inclusion.
If you are looking to join a company where you can try new things, speak openly, and be bold, we invite you to apply today.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Pharmaceutical Manufacturing
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