A leading financial institution in Melbourne is looking for a Principal Engineer to drive AI transformations in customer service. The ideal candidate will lead the migration from legacy systems to AI-enabled conversational platforms, focusing on voice bot solutions. Responsibilities include providing technical leadership, designing high-volume conversational systems, and mentoring engineers across multiple squads. The role requires strong backend engineering experience and hands-on work with AI agents and microservices.#J-18808-Ljbffr