Love Fitness? Love People? Ready to Lead Service Excellence?
Join the Cartel as our next Customer Service Manager
If fitness is your passion, customer experience is your superpower, and leading a team to deliver exceptional service fires you up, this is your next big move.
Fitness Cartel Health Clubs is on a mission to hit 60+ clubs by 2030, and we need an energetic, people‑focused Customer Service Manager to lead the charge. This is your chance to own the member experience, lead a high‑energy reception team, and create electric interactions that keep members coming back.
What’s in It for You?
- Career Growth: Pathways through our Future Leaders Program with huge potential to step into senior club roles.
- Free gym membership across all Fitness Cartel clubs.
- Paid day off for your birthday – celebrate in style.
- Exclusive discounts on supplements, apparel, café, and MERSE Wellness Spa.
- World‑Class Facilities: State‑of‑the‑art clubs with Cycle Studios, Reformer Pilates, cafés, saunas, crèche, and more.
- Thriving Culture: Be part of one of Australia’s fastest‑growing fitness brands.
What You’ll Do
As Customer Service Manager, you’ll be the powerhouse behind member experience. You’ll:
- Lead and train the Reception team to deliver outstanding service and smash customer KPIs.
- Manage overdue accounts, cancellations, and enquiries while driving company targets.
- Own rostering and scheduling to ensure peak service at all times.
- Handle calls, resolve queries, process memberships, sales, and bookings with ease.
- Keep the reception, café, and retail areas spotless, stocked, and welcoming.
Who You Are
- A proven customer service leader who connects with people instantly.
- Someone who thrives in KPI‑driven environments and loves hitting goals.
- A natural problem‑solver who shows initiative, reliability, and passion for health & fitness.
- Professional, proactive, and hungry to grow into bigger opportunities.
- Tech‑savvy, First Aid/CPR ready (or willing to attain), flexible with shifts, and fully work‑rights compliant.
If you’re ready to take control of your career, lead from the front, and be part of something huge, Fitness Cartel is your next home.
This isn’t just a job – it’s a career pathway to Club Management and beyond.
Apply now and let’s make it happen.
Note: Only candidates meeting our selection criteria will be contacted. No agencies please!
About us
Work. Train. Thrive.
At Fitness Cartel, we’re not just building gyms – we’re building a movement. With plans to open 60 clubs by 2029 we deliver ultramodern facilities, epic vibes, and a community that backs you 100%.
Whether you’re chasing a career in fitness or looking for a workplace that matches your energy, this is where passion meets prospect.
Join the Cartel. Build the future of fitness.
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