Career Development Opportunity
We are seeking a student currently studying an IT related degree, diploma or certification to gain hands-on work experience and enhance their career prospects.
* Support customers with technical issues related to IT systems
* Develop excellent career advancement opportunities in a culture that embraces flexible work arrangements
Key Responsibilities
The successful applicant will be responsible for providing first-line IT support to end-users in the Asia Pacific region. Key responsibilities include:
* Log and manage user incidents, service, and access requests
* Maintain account security through password resets, account unlocks, etc.
* Troubleshoot hardware, software, network, and telecommunication issues
* Ensure compliance with Service Level Agreements and maintain user communication
* Maintain documentation, and research issues and troubleshooting
Requirements
To be considered for this role, you will need to meet the following requirements:
* Currently studying IT related Degree, Certification or Diploma with 18 months - 24 months remaining
* Prior experience in a customer-centric role is desirable
* Excellent communication skills and a proactive approach are essential
* Proficiency in Microsoft 365, Azure, InTune, and all Windows operating systems
* Awareness of ITIL best practice methodology is preferred
* Will to work onsite in Canberra office with responsibilities including phone calls and Onsite assistance
* Previous service desk experience is highly valued