We are seeking a dedicated and customer-focused individual to join our team at Perth Airport as a Return Agent. This is an ongoing casual role that offers the opportunity to work in a supportive and friendly environment.
About the Role
As a Return Agent, you will be the first point of contact for our customers upon their arrival at our rental location. You will assist with the check-in of the renter's vehicle and vehicle details.
Key Responsibilities
* Provide exceptional customer service and help expedite the rental car return process
* Conduct thorough assessments of vehicles for any potential new damages and report it in accordance with established procedures
* Review returned vehicle gas levels and kilometres accurately inputting them into handheld devices when necessary
Requirements
* A full and valid driver's license
* A minimum availability of 3-4 days per week
* A customer-focused, collaborative, and adaptable approach to work each day
* The ability to follow established procedures and adhere to company guidelines and standards
Benefits
* A competitive rate of pay plus loadings/overtime rates and performance bonuses
* Employee discounts on car rentals across various brands
* A wellbeing programme including discounted life insurance options, health cover, and superannuation options
* Access to Perkbox – discounts and offers with hundreds of retailers and big brands
* An Employee Assistance Programme (EAP) provided by Converge – 24/7 support for mental health and wellbeing