Job Title: Customer Support Specialist
About the Role:
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Specialist.
Key Responsibilities:
* Provide Exceptional Customer Service: Ensure that all customers receive excellent service, meeting their needs and resolving any issues promptly and professionally.
* Maintain Store Presentation: Maintain the store's appearance, adhering to safety standards for the forecourt, including handling cash and ensuring accurate change is given.
* Conduct Regular Checks: Perform regular housekeeping and merchandising checks to ensure the store is well-stocked and visually appealing.
Flexibility Required: Be willing to work outside normal hours, including weekends, evenings, and public holidays, as required by the business.
What We Are Looking For:
* Customer Focus: A passion for delivering exceptional customer service and building strong relationships with customers.
* Communication Skills: Excellent communication skills, both written and verbal, to effectively interact with customers, colleagues, and management.
* Attention to Detail: A high level of attention to detail to maintain accuracy and efficiency in all tasks.
Benefits:
This role offers a competitive salary, opportunities for career growth and development, and a supportive team environment.
Working Conditions:
The successful candidate will work in a fast-paced retail environment, requiring flexibility and adaptability to meet the needs of the business.