Field Customer Service Representative – Perth
We are looking for a proactive and customer-focused Field Customer Service Representative to drive business growth and deliver exceptional service.
In this role, you'll engage with new and existing customers, promote planned maintenance service agreements, assess equipment needs, and provide tailored solutions.
Strong communication, mechanical aptitude, and relationship-building skills are essential.
In return, you'll enjoy great benefits, including 5 weeks of annual leave and the option of a flexible 9-day fortnight.
If you thrive in a dynamic, customer-facing role and enjoy building lasting relationships, we'd love to hear from you
Key Responsibilities
Promote and sign up new PMP service / maintenance schedules
Approaching potential customers with the aim of increasing customer base and turnover
Visually inspecting and reporting on condition of customer equipment on site and identify retail opportunities
Pursuing Service Department business development opportunities, dealing with customer enquiries and preparing equipment repair quotations
Pursuit of acceptance of quotations to repair.
Liaising with existing customers to ensure satisfaction with services and facilities
To provide a central point of contact for customer service
Visual Inspection and reporting of damage to hire fleet vehicles
Customer analysis and rediscovery
Assisting customers to ensure their equipment needs are met and maintained
Manage call cycle program
Qualifications / Experience
Strong customer service focus and skills with a professional attitude and approach
Strong mechanical aptitude or trade qualified would be an advantage
Be able to communicate professionally and courteously always
Have a good computer skill with a sound grasp of the Microsoft suite of programs
Have excellent written and verbal skills
Strong interpersonal skills
Exceptional time management skills to prioritise tasks
Strong sense of teamwork and work ethic
At United we encourage a flexible and healthy work-life balance for all our employees.
Join United today and enjoy :
9-day fortnight or Monthly Day Off (optional)
5 weeks leave
(4 weeks annual leave + 1 week Anniversary leave)
More time for U
Other Benefits Include :
Access to United Rewards program
Access to our Employee Assistance Program (EAP)
Start the conversation with our United Equipment Sales Team and we'll help you find the right equipment for the job.
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