The position

Soft FM SME & Support Manager

Job no: Location: Melton Work type: Full Time Categories: Area Manager, Project Manager, Maintenance Manager, Facilities Manager

Lead a Landmark $900M Greenfield PPP: Drive the initial mobilisation and long-term service design for the New Melton Hospital from the ground up, supporting a critical, fast-growing corridor of Melbourne.

THE POSITION

• Lead the detailed design, development, and integration of front-line Service Delivery Models spanning Cleaning, Waste Management, Patient Support Assistants (PSAs), Portering, Materials Distribution, Grounds & Gardens, and Car Parking.
• Support the Mobilisation Manager in building complex operational scenarios, business continuity plans, risk mitigation strategies, and localized policies and procedures.
• Actively participate in working groups, review building designs, and contribute to the ongoing development and execution of master project GANTT charts.
• Attend and lead Services User Groups, collaborate closely with consortium partners, and draw on internal Compass Group infrastructure (Safety, Recruitment, ER, Commercial, IT) to build robust operational frameworks.
• Support frontline recruitment and selection processes while championing contractually mandated Diversity & Inclusion (D&I) targets.
• Develop high-efficiency rosters and schedules aligned with strict service delivery requirements, industrial relations (IR) frameworks, and enterprise agreements.
• Function as a visible champion of our workplace safety culture by deeply embedding and role‐modeling the unit management behaviors outlined in the Compass Group Our Safety Culture Framework.
• Manage performance-based commercial deliverables with a strong focus on contract compliance, risk reduction, and the proactive management of abatements.
• Maintain highly collaborative, trusted relationships across a complex matrix, including Western Health key stakeholders, Project Co, and the Hospital Sector Leadership team.
• Review and accurately price service modifications to assess their commercial and operational impacts on Compass Group delivery.

THE PERSON

• Proven management experience within a complex hospital environment, with a track record of leading, inspiring, and scaling large operational teams (up to 175 staff).
• Demonstrated success building high-performing support teams that integrate seamlessly and empathetically with frontline clinical services.
• Strong financial acumen with experience managing complex, performance-based contracts and overseeing sub-contracted services.
• A solid understanding of the unique commercial drivers, governance, and relationship dynamics inherent to a Public-Private Partnership framework.
• Exceptional relationship-building skills, with the ability to navigate, consult, and influence across multiple tiers of government, consortium partners, and clients.
• Tertiary qualifications in Healthcare Management, Business, or a related discipline.
• Formal project management experience driving large-scale mobilisations or transition phases.
• Experience embedding a "One Team" culture aligned with patient‐centered care values.

THE BENEFITS

• Multiple salary packaging options to make your dollar go further.
• 12 weeks of paid parental leave for primary caregivers.
• Access to 100 retail discounts.
• Clear career paths and support to achieve your goals.
• We are an ecological and socially forward operation committed to minimising food waste and single use plastic.

We are committed to providing a recruitment process that is fair, equitable and accessible for all.