Associate with an established global brand
- Be part of highly engaged & collaborative team
- Hybrid role - 3 days in office
**About us**
Canon is the world's leading imaging organisation, and actively inspires with imaginative ideas that enable people to connect, communicate and achieve more than they thought possible. Whether for consumers or professionals, Canon continues to research technologies to bring more beauty, more clarity and more innovation to the world of imaging.
About the Role
The department is responsible for delivering quality customer experiences, aligned with marketing objectives, through Canon Oceania Customer Support & Operations. The Operations Analyst provides critical support to the Customer Operations function by managing day-to-day administrative tasks, reporting, and performance tracking. The role ensures data accuracy, timely insights, and smooth flow of operational information to enable the Senior Manager - Customer Operations and each of the Function Leaders to focus on core management activities.
**Scope of Role**
- Promote awareness of the department's purpose by ensuring clarity of objectives, alignment with customer experience goals, and consistent communication across teams.
- Accuracy and timeliness of reporting and dashboards.
- Pro-active review of open orders, aging cases, and SLA compliance, ensuring timely follow-up and that the responsible teams take appropriate corrective actions
- Stakeholder satisfaction with support and reporting quality.
- Contribution to improved compliance and reduced exceptions.
- Reliable support for meetings, reviews, and audits.
**About You**
We are looking for someone with great time management skills and has an attention for detail. Possessing experience in a similar role would be highly preferred. Key Skills & Experience include:
- Competent in Excel, reporting tools, and dashboards (e.g., Power BI preferred).
- Strong communication skills - written and verbal.
- Ability to prioritise, multi-task, and meet deadlines in a fast-paced environment.
- Experience working in an operations or administrative support role.
- Self-starter who looks beyond the current state to improve existing reporting and analysis.
In return you will get the chance to work for a multinational company, with a real opportunity to take your skills to the next level. We look after you with training and development, progression and promotion, recognition, and reward and you’ll have all the tools and support you need to grow, to bring your ideas to life and achieve your successes.
We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.
Benefits include but not limited to
- Bonus Leave including: Birthday leave, Canon Day and Kyosei Day, or volunteer leave
- Flexible working arrangements, where possible
- Training and development opportunities to help you bring your goals to life
- Wellbeing advantages, including everything from discounted health insurance to flu vaccines to confidential counselling
- Performance recognition, in the form of quarterly and annual awards programs for high-performers
- Canon products offered at discounted rates
- Education assistance to support the cost of any external training that gives you new skills for your job
Successful applicants will be notified of next steps.
📌 Operations Analyst
🏢 Canon
📍 Sydney