Overview
Senior People & Culture Business Partner, Strategic Partnerships
Clerk Grade: 9/10. Salary Range: $129,464 - $142,665 + super. Employment Type: Full-Time, Temporary opportunity for up to 6 months. A Talent Pool will be created from this recruitment for future opportunities. Location: Sydney, Gosford, or Parramatta - Flexible working conditions available across NSW. This role offers an opportunity to apply strategic expertise and drive impact within the Department of Customer Service (DCS).
About the Opportunity: We are seeking talented and highly driven people practitioners to join our People & Culture, Strategic Partnerships team. Focusing on strategic partnering and consulting for DCS, this is not your usual Business Partner role. With a new team structure to enable us to better serve our customers and over 10,000 employees, the Strategic BP team blends Employee Experience, Organisational Design & Structure and HR. This is a strong opportunity for someone looking to advance their HR career.
As our Strategic Partnerships BP, you will work on interesting projects and contribute to areas such as Employee Value Propositions, Employee Engagement, and Diversity & Inclusion. You will develop strategies and policies to support the organisation's journey and partner with the business to achieve results.
We value continuous development and place emphasis on educating leaders across the business. This is a rare opportunity to have a meaningful impact on the culture of our organisation.
About People & Culture
We support over 10,000 staff across multiple agencies delivering on our vision of providing excellent customer service to the people of NSW. People & Culture focuses on delivering a better people experience, supporting and enabling the business to achieve success and adopt new ways of working through innovation and collaboration.
Responsibilities
* Act as a trusted partner to Executive and Senior Business Leaders and translate organisational objectives into quality organisational and talent management initiatives.
* Partner with the business to deliver workforce initiatives that support people strategies.
* Lead team culture reviews and provide implementation support for success.
* Demonstrate facilitation skills to deliver strategically aligned workshops to a range of stakeholders.
* Deliver to an audience of senior executives.
* Lead Strategic Workforce Planning and delivery of initiatives.
Qualifications & Experience
* A customer-centric mindset and passion for community.
* Strong ethics and values aligned to a customer service driven culture.
* Strong facilitation skills to deliver strategically aligned workshops.
* Strong decision-making, communication, and stakeholder engagement skills.
* Background or qualifications in Organisational Psychology, Organisational Design, or related field.
* Ability to present complex information to stakeholders across the business, including senior executives.
* Experience or understanding of developing workplace policies, Strategic Workforce Planning, and delivery of initiatives.
What's Next
Please submit your Resume and a brief cover letter outlining your motivation for applying, along with your relevant skills and experience. For more information about this role please contact Trent Ockers, A/Manager People Partnerships, via
The DCS Difference
DCS is a great place to work with an inclusive culture. We value accountability, trust, service, and integrity, and support innovative programs in digital government, consumer protection, and major public works.
* Competitive salary plus salary packaging and 17.5% leave loading.
* State-of-the-art offices across NSW.
* 35-hour work week with flex time for additional hours.
* Flexible working arrangements, including hybrid or remote options.
* Career development and learning opportunities.
* Health and wellbeing benefits (Fitness Passport and EAP).
* Leave benefits including Flex Leave and Paid Parental Leave.
DCS is transforming NSW Government services to improve customer interactions and outcomes. Salary Grade 09/10, base salary starting at $129,464 plus superannuation.
Closing Date: Tuesday, October 14, 2025 at 11:00 am.
Careers at Department of Customer Service
A career at DCS offers the opportunity to help improve government services and participate in reform benefiting NSW. We focus on excellent customer service, digital transformation, and regulatory reform.
Diversity & Inclusion
We value diversity and inclusion and welcome applicants from all backgrounds. If you require adjustments to participate in the recruitment process, please contact or .
#J-18808-Ljbffr