National Retail Portfolio Manager
We are a renowned provider of workwear solutions, with a strong focus on delivering exceptional results for our national retailer partners.
As a member of our team, you will have the opportunity to contribute to the growth and success of our business while developing valuable skills and expertise.
About the Role
This position involves collaborating with stakeholders to develop and implement sales, product, and marketing strategies that enhance our presence in the national retailers market.
Key responsibilities include:
* Collaborating with stakeholders to develop and implement sales, product, and marketing strategies.
* Preparing and executing initiatives designed to increase sales and market share.
* Overseeing customer order handling, inquiries, and complaint resolution to meet or exceed agreed service standards.
* Engaging with customers to ensure complete satisfaction and build long-lasting relationships.
* Managing customer relationships through email, phone, branch visits, and field visits on a regular schedule or as needed.
* Developing and maintaining efficient and effective customer communication plans and operating rhythms.
* Preparing and analysing internal and external monthly and quarterly reports to guide decision-making.
* Attending training programs on products, systems, and skills and applying learned expertise to enhance customer interactions.
Key Skills and Qualifications
To succeed in this role, you will require:
* Extensive and successful sales experience demonstrated through year-on-year achievement of sales targets.
* Experience working with national retailers.
* Capacity to travel to tradeshows and interstate customers – minimum once per month.
* Demonstrated experience managing a complex and diverse customer portfolio.
* Strong communication skills both written and verbal.
* Business to Customer or Business to Business selling and servicing experience.
* Demonstrated ability to implement sales strategies and tactics.
Benefits
We offer a competitive salary package and suite of benefits and perks, including:
* A flexible working environment, allowing for work from home day/s each week.
* A 50% discount on our brands Hard Yakka, KingGee and NNT.
* A 5% Wesfarmers discount for Kmart, Bunnings, Officeworks and more.
* A tailored career and development plan, plus reward and recognition programs.
* Our Wellbeing program, Thrive, with activities designed to support the Financial Wellness of our team, Celebrate Diversity, ensure we Get Physical and maintain Healthy Minds.
* We Learn, a dedicated hub for all things learning and development.
Sales and Service Excellence
We strive to deliver exceptional results for our customers and consistently meet or exceed agreed service standards.