Join to apply for the Senior Claims Consultant - Retail Life Insurance role at Zurich Australia1 week ago Be among the first 25 applicantsJoin to apply for the Senior Claims Consultant - Retail Life Insurance role at Zurich AustraliaA new transformational adventure awaits you…How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!Let’s create a brighter future together, let’s make a differenceIt’s important to know, what you do matters. At Zurich, we don’t just cover, we care.As the Senior Claims Consultant within the Retail business, you will be responsible for supervising and mentoring claims assessors, as well as managing your own small portfolio of complex claims across Income Protection, TPD, and IP.As a subject matter expert, you will leverage your superior knowledge to develop and enhance the skills and capabilities of the team while protecting and promoting Zurich’s claim philosophy. You will ensure compliance with claims procedures and support reporting and remediation actions within agreed standards. Additionally, you will contribute to key projects, implement, review, and update procedures, and seek efficiencies and opportunities within our processes, embracing new concepts and methods.Important to your success - let's grow togetherMinimum 3 years previous experience in end-to-end claims assessment of retail life claims with the ability to interpret policy language and coverage across various claims areas.Thorough understanding of LICOPComprehensive understanding of medical, legal, product, and regulatory issues within the Life Insurance industry.In-depth knowledge of the legal framework surrounding insurance contracts and the confidentiality of personal medical and financial information of applicants.Proven ability to coach, mentor, and uplift the capability of others.Ability to meet or exceed customer needs and expectations, providing excellent service directly or indirectly.Effective communicator with a diverse range of audiences, using appropriate methods and language.Demonstrated initiative and strong problem-solving skills.Certificate IV in Life Insurance (desirable)Belong. Zurich is here to support youThere are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.Take advantage of global mobility opportunities across more than 200 countries worldwide.Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.We plant a tree for every new employee.Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Silver AWEI Employer, Pride in Diversity… to name a few.We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionGeneral BusinessIndustriesInsurance and Financial ServicesReferrals increase your chances of interviewing at Zurich Australia by 2xGet notified about new Senior Claims Consultant jobs in North Sydney, New South Wales, Australia.North Sydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 2 weeks agoNorth Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 13 hours agoSydney, New South Wales, Australia 6 days agoClaims Consultant - Travel Claims (Sydney or Brisbane)Millers Point, New South Wales, Australia 1 day agoSenior Claims Advisor – Property and Casualty LinesSydney, New South Wales, Australia 2 weeks agoMillers Point, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 weeks agoManly, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 4 days agoNorth Sydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoMillers Point, New South Wales, Australia 1 week agoMillers Point, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 4 days agoChatswood, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 days agoConstruction Lawyer / Claims Consultant – AdvisorySydney, New South Wales, Australia 2 weeks agoConstruction Lawyer / Claims Consultant – AdvisorySydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 7 hours agoSenior Property Claims Specialist (12 Month Contract)Sydney, New South Wales, Australia 7 hours agoSydney, New South Wales, Australia 7 hours agoSenior Technical and Claims Advocate - SpecialtySydney, New South Wales, Australia 2 weeks agoWe’re unlocking community knowledge in a new way. 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