Rous is entering an exciting new chapter, bringing all operations together under one roof at our brand-new, purpose-built facility in Ballina.
As a regional leader in water supply, flood mitigation, and environmental management, we're proud to serve the Northern Rivers community through innovation, sustainability, and collaboration. Our new headquarters reflects our forward-thinking culture, a space designed to inspire connection, wellbeing, and excellence in everything we do.
We're building a workplace where fresh ideas thrive, people feel valued, and every role contributes to a cleaner, greener, and more resilient future for our region.
If you're looking to make a meaningful career move, one that balances professional growth with purpose and lifestyle, Rous is the place to do it.
We are seeking an inclusive Customer Service and Accounts Manager to lead the strategic and operational delivery of procurement, fleet, plant, stores and facilities. Enabling efficient, compliant, and high-performing services across Council.
This role partners closely with the business to drive value-for-money outcomes, optimise resources, and support
a more agile, sustainable, and future-focused organisation.
About Rous
Our new site will bring together all Council operations under one roof, creating a dynamic, collaborative, and future-focused workplace. Located on a spacious 71-hectare site, the facility has been designed with staff wellbeing, sustainability, and operational excellence in mind. Rous has an operational footprint covering 3,000km2. As a county council, we are responsible for providing three specific functions; bulk water supply, weed biosecurity and flood mitigation.
Our value proposition to you:
* A progressive and innovative organisation which is a leader in business improvement
* Work/life balance
* 70 hour/9-day fortnight - 26 days off a year
* Remuneration from $111,628 (Entry) p.a. - $130,577 (Skill Step 4) p.a. Plus statutory superannuation currently 12%
* Annual salary reviews and gazetted salary increases relevant to attractive award entitlements
* Work for the organisation that supplies the best tasting drinking water in New South Wales
* Structured training and development tailored to your interests
* Mentorship from experienced staff and culturally safe support
* Access to Flare Benefits – including lifestyle discounts and financial wellbeing tools
* Employee Assistance Program (EAP) – confidential support for you and your family
* Fitness Passport – affordable access to gyms and fitness centres across the region
* A workplace that values your voice, your culture, and your potential
Your value proposition to us:
* Working collaboratively and inclusively is your style
* Taking a lead in business improvement is innate in your character
* You will be known for your initiative and ability to foster strong stakeholder relationships
* You flex high level business acumen and the ability to manage concurrent projects
Your average workday will be kept busy by:
* Aligning services with organisational priorities and evolving community needs
* Providing inclusive day-to-day leadership, building capability and fostering a culture of collaboration, safety, and accountability
* Building and maintaining strong working relationships with internal and external stakeholders
* Ensuring assets are safe, efficient and fit for purpose
This is more than just a move, it's a transformation.
Be part of a team that's shaping the future of water and environmental services for our region.
Are you ready to catapult your career? View the position description here.
Click APPLY. For the selection criteria and more information about the position, view the position description. To be considered for the position, it is mandatory that you submit your resume and upload a document that answers the selection criteria. A satisfactory health assessment, including drug screening and a national police history check is a pre-requisite to an offer of employment. Helpful resources to assist in answering selection criteria can be found on the Careers page.
Note: Location subject to change as Council prepares to relocate, by 2026, some work sites to new premises at Gallans Rd, Ballina NSW 2478.
For any queries or to receive a call back, please reach out to a member of the People and Culture team via
Applications close 5pm Tuesday 23 December 2025.
Rous offices will be closed from COB 19th December 2025 and will reopen Monday 5 January 2026.
Interviews are expected to occur during the week of 19 January 2026.
Rous County Council is committed to the principles of equal employment opportunity and diversity across our workforce. Aboriginal and Torres Strait Islander people are encouraged to apply.