An exciting opportunity has opened up for a Customer Success Manager to join a fast-growing cyber security SaaS start-up that's experiencing strong customer momentum across the market.
This is a chance to step into a foundational CSM role, helping shape the customer function from the ground up while working with a highly technical, mission-driven product in a genuinely exciting space.
The Company
The business is a successful cyber security SaaS start-up that has seen significant growth and has huge plans for 2026. With increasing demand and a growing client base, they're now building out their founding Customer Success team to ensure customers are supported, retained and expanding long term.
You'll be joining a fast-paced, collaborative environment where your impact will be visible and valued.
The Role – Customer Success Manager
As a Customer Success Manager, you'll be responsible for managing and growing a portfolio of customers, acting as a trusted partner and ensuring they achieve real value from the platform.
Key responsibilities include:
* Owning post-sales relationships and driving long-term customer success
* Onboarding new customers and supporting adoption of the product
* Acting as the voice of the customer internally
* Identifying expansion and renewal opportunities
* Working closely with Sales, Product and Engineering teams in a start-up environment
About You
To be successful in this role, you will bring experience within the cyber security / IT SaaS ecosystem, such as:
* CSM experience within cyber security or penetration testing directly
* IT or SaaS recruitment specifically focused on cyber / security markets
* A genuine interest in the cyber security and technology landscape
* Strong relationship-building and communication skills
* Comfort working in a start-up, fast-paced environment where things evolve quickly
* A proactive, curious and customer-first mindset
What's On Offer
* $125,000 base + Super + Bonus
* Opportunity to be part of a founding Customer Success team
* High-growth start-up with strong product-market fit
* Real influence on processes, strategy and customer experience
* Career progression as the company scales
If you're passionate about cyber security and want to play a key role in shaping customer success at a growing SaaS business, this is a standout opportunity
Reach out to Paige at for further information