Allan's Medical Discretionary Trust – Camden Haven NSW
Reception
Open and close clinic.
Greet patients and other callers at the practice in a courteous and efficient manner.
Answer the telephone promptly and courteously.
Schedule appointments for patients.
Issue patient invoices/receipts and bulk bill as required.
Enter and update patient registration details.
Manage calls from patients wanting test results by referring them to the practice nurse on duty.
Exercise confidentiality with regards to patient care and all aspects of the practice.
Maintain reception area in a tidy and welcoming manner.
Ensure registration forms, practice information sheets, and information displays are correct and adequately stocked.
Assist doctors and nurses by making telephone calls, photocopying, etc., as requested and required.
Administration
Prepare and record outgoing mail and posting daily.
Open and distribute incoming mail.
Type medical reports as required.
Scan and/or file patient correspondence, results daily, or as required.
Ensure computer back-up hard drive is changed daily.
Other Duties
Actively participate in general staff meetings.
Attend training sessions in-house and external courses when required.
General housekeeping such as tidying and cleaning of waiting room when necessary.
Undertake other duties as required from time to time as directed by the practice manager, nurses and doctors.
Maintain knowledge of, and comply with, workplace health and safety principles including infection control.
Sterilise surgical instruments.
Stock ordering.
Monitor supply and expiry dates of emergency drugs.
Maintain vaccination fridge and cold chain.
Provide a monthly report of current and expired vaccines to Dr. Allan.
Provide a weekly print-out on vaccine fridge data logger.
Minimum 1-2 years of medical reception experience is required for this position.
Complete duties as indicated on MVMC google calendar.
Expected Behaviours and Personal Attributes
Demonstrated patient-focused approach in service provision with genuine empathy and interest in their needs.
Excellent interpersonal and communication skills.
Always be well-presented, friendly, courteous and obliging.
Represent the practice in a confident and positive manner at all times.
Undertake all duties in a diligent manner, with honesty and integrity.
Maintain absolute confidentiality regarding patient and practice information.
Have a vigilant attitude to accuracy, being prepared to double-check as necessary.
Work cooperatively and independently.
Demonstrate ability to prioritise and organise.
Demonstrate commitment to ongoing professional development.
Certificate III or IV qualification is required for this medical receptionist role.
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