Overview
Lead a passionate team supporting people in their mental health recovery!
Mind Australia is one of Australia's largest providers of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Mind is a leading employer of people with lived experience of mental health challenges, recognising their unique ability to connect with and motivate clients and guide recovery.
About the role
We are seeking a passionate and experienced Service Manager to lead the Community Care Unit (CCU) in Toowoomba. In this permanent, part-time position, you will oversee and manage all aspects of the program operation, ensuring high-quality service delivery aligned with Mind's Model of Recovery-Oriented Practice and organisational values. You will be accountable for service performance, workforce leadership, financial management, and the delivery of safe, effective services in line with approved systems, policies, and procedures.
The Community Care Unit (CCU) is a longer-term residential service providing intensive treatment and recovery support for people experiencing serious mental health challenges. The service supports individuals to stabilise their mental health, build daily living skills, and transition safely back into the community from a hospital environment. Clients have access to staff 24/7 and are supported by a multidisciplinary team including clinical staff, Community Mental Health Practitioners and Peer Workers.
Responsibilities
* Lead and manage a multidisciplinary team delivering recovery-oriented services.
* Provide supervision, coaching, and professional development to build team capability and maintain a positive, supportive workplace culture.
* Oversee day-to-day operations, including rostering, recruitment, risk management, incident reporting, and compliance with Mind's policies and procedures.
* Monitor budgets and service performance, implementing strategies to maintain quality and efficiency.
* Build and maintain strong relationships with clinical partners, community stakeholders, and local service providers to enhance client outcomes.
What you'll bring
* Tertiary qualifications (minimum Certificate IV) in Mental Health, Psychology, Social Work, Occupational Therapy or other health-related field.
* Demonstrated leadership experience within mental health and/or community services.
* Strong understanding of trauma-informed and recovery-oriented practice.
* Proven experience managing teams, budgets, and service quality standards.
* Ability to provide evidence of Vaccination Preventable Diseases (VPD) compliance, or willingness to obtain required vaccinations, including Measles, Mumps, Rubella, Varicella (Chicken Pox), Whooping Cough (Pertussis), Hepatitis B, and TB screening, in line with our partnership with Queensland Health.
Benefits
* Generous not-for-profit salary packaging - up to $15,899 p.a. to reduce taxable income and cover living expenses.
* Workplace Banking Portal - convenient access to a variety of banking and lifestyle benefits through our CommBank program.
* Employee Assistance Program (EAP) - support for you and your immediate family.
* Fitness Passport - access to a wide range of fitness facilities for you and your family.
* Professional development - ongoing training and career growth opportunities.
Interested?
To apply, visit Mind Careers. Reference number 499015. Online applications must be submitted by 11pm Sunday 22 February 2026. Please contact the person below for more information:
Tracey Hocking, General Manager, Complex Care National Services
Tracey.Hocking at mindaustralia.org.au
Mind is committed to a barrier-free recruitment process. If you require any adjustments to complete your application, please email hr at mindaustralia.org.au
Position Description
PD Service Manager (CCU) 20230130.pdf
The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, and NDIS Workers Screening Check.
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