Overview
As a
Field Service Technician
, you will play a vital role in delivering technical support and service excellence across customer sites. You'll be responsible for providing a full range of technical support, including the installation, troubleshooting, repair, and maintenance of electronic gaming machines. You will be a significant face of Aristocrat, ensuring smooth operations for our customers by providing hands-on support and professional service that aligns with
ATA's service initiatives
, safety standards, and compliance obligations.
This position is ideal for someone technically minded and customer-focused.
Responsibilities
Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics in office.
Perform equipment installation, removal, upgrades, modifications and game changes to gaming equipment at customer sites, including when venues are closed to the public.
Investigate and resolve problems including complex system faults, and perform repair work as required.
Respond to service calls promptly and to meet customer expectations and SLA requirements.
Collaborate efficiently with venue staff and maintain a high level of customer satisfaction.
Reporting & Documentation
Accurately collect and report all activities using Aristocrat's field service management tools.
Ensure real-time data entry and 100% accuracy of service records, tasks, and inventory.
Record all part usage and ensure returns are completed as per ATA's SLA and compliance standards.
Assist with internal service reporting and respond to departmental requests when required.
Workplace Health & Safety (WHS) & Compliance
Understand and align with Company and venue WHS policies, procedures and regulations, including the health, safety and welfare of all employees, visitors, and contractors.
Follow accident/incident/near miss processes and conduct investigations as required.
Ensure all activities meet Company and legislative/regulatory compliance requirements.
What We're Looking For
Valid Australian driver's licence.
Ability to acquire and maintain relevant state/territory gaming licences (support provided by Aristocrat).
Excellent problem-solving, troubleshooting, and fault-finding capabilities.
Strong interpersonal skills and customer service demeanor.
Self-motivated and able to work independently across multiple customer sites.
Good interpersonal skills with the ability to manage time, tasks, and service schedules.
Proficient in using mobile devices and field service applications for reporting.
Flexibility to work weekends and public holidays as needed.
Preferred
Experience in a technical field service role, gaming industry, or electronics/mechanical repair.
Familiarity with diagnostic tools, maintenance scheduling, or service coordination.
Previous exposure to WHS systems, compliance environments, or regulated industries.
Physical Requirements
Able to lift/move up to 25kg safely, using manual handling techniques and tools.
Able to step up onto a safety step and work in variable physical environments.
Comfortable standing for extended periods and during most of the workday.
Able to bend, squat, and work at ground level if required.
Able to move arms above head and work at shoulder height if required.
Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, delivering great performance for B2B customers and customers who enjoy our casino and mobile games. We strive to lead in responsible gameplay, governance, employee wellbeing and sustainability, and we value diversity and opportunity for all employees.
EEO M/F/D/V. We welcome applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity.
Additional Information
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
Seniority level
Entry level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Gambling Facilities and Casinos
Travel Expectations: None
#J-18808-Ljbffr
📌 Field Service Technician
🏢 GamblingCareers.com
📍 Moree