About Us At WA Primary Health Alliance (WAPHA), we are dedicated to transforming and sustaining primary healthcare across Western Australia. As one of the 31 Primary Health Networks (PHNs) in Australia, we proudly manage three PHNs, guided by our 2023 - 2026 Strategic Plan. Since our establishment in 2015, we've been committed to strengthening primary care through innovative partnerships and a 'one health system' approach, ensuring better access to services and improved health outcomes. Our work focuses on: Supporting general practices to deliver top-quality patient care. Funding local primary health services tailored to community needs. Connecting local services to simplify the health care system. Leading system-wide reform for long-term impact. As an organisation that thrives in a dynamic environment, we embrace change and seek team members who are adaptable and flexible in their approach. We are proud to be an inclusive organisation, welcoming applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, LGBTIQA individuals, people from diverse cultures, and people living with disabilities. Learn more about our values and what it's like to work with us by watching the above video, or at www.wapha.org.au/joinourteam/ About Clinician Assist WA Clinician Assist is an online clinical support tool available to GPs and other health professionals providing care to patients in Western Australia. It delivers clear and concise guidance for assessing, managing, and referring patients across WA. Since 2015, the team has proudly developed over 650 clinical and referral pathways for clinicians to use during patient consults and the number of new & returning users continues to grow. About your team The WAPHA Clinician Assist team is a dedicated and results-oriented team of Coordinators and experienced General Practitioners (working as Clinical Editors) who collectively develop and deliver the clinical and referral content found on the Clinician Assist WA website (previously HealthPathways WA). Their commitment to the delivery of high-quality content is the foundation of the website’s success. The team is led by a transparent and committed leadership team, that adopt a consultative and cooperative approach and provide a balance of clear direction and role autonomy. Join a supportive, close-knit team that values connectedness, where clinical and non-clinical roles are seamlessly integrated and open collaboration is encouraged. About the role Join our dynamic and experienced team as a Program Coordinator where your contributions lead to tangible and impactful outcomes, and successes are celebrated. In this crucial role, you will collate, publish and maintain referral information on the Clinician Assist WA website for GPs to use at the point of care via our content management system (CMS). You will collaborate with the GP Clinical Editors to support the concurrent development and review of clinical website content and work with internal and external stakeholders to maximise website uptake and engagement through the delivery of promotional and educational activities. Location: WAPHA Head Office, Level 2, 1 Hood Street, Subiaco (Hybrid) Salary: Band 4 ($87k -$94k Plus 11.5% Superannuation) Employment Type: Full-time Ongoing Key tasks and responsibilities: Engage with a variety of stakeholders from community health services, public hospitals and WA Department of Health teams to gather and update referral information on Clinician Assist WA. Undertake content drafting, structuring and editorial activities with a focus on quality, consistency and accuracy. Create and maintain content on the Clinician Assist WA website using WAPHA’s nominated Content Management System (CMS) (currently WordPress). Provide operational support (such as record keeping) to the GP Clinical Editors, supporting their progression and maintenance of clinical content development in collaboration with their subject matter experts. Management of the team’s shared inbox and responding to stakeholder and website user queries or feedback, providing excellent customer service. Maintain accurate documentation of work progress and adhere to record keeping procedures. Undertake administrative duties, including chairing meetings, minute-taking and contributing to reporting requirements, as required. Promote the use and uptake of Clinician Assist WA by supporting the preparation, promotion and delivery of educational sessions and website demonstrations. Complete audits and quality improvement activities within the team, as directed. About you To be considered for this role, candidates must meet the following selection criteria: Essential experience and education A tertiary qualification in human services, project management, health-related field (or similar), or equivalent experience in a similar role. Advanced computer skills, with proficiency in Microsoft Office applications. Exceptional written communication and grammatical skills, with a strong focus on detail, ensuring accuracy and consistency in data entry. Excellent verbal, and presentation skills, with the ability to build and maintain positive relationships with internal and external stakeholders. Familiarity with clinical or healthcare terminology. Knowledge of the WA health system, with an understanding of or experience in primary health care (highly regarded). Experience in content creation, procedure development, or contributing to written publications, promotional or educational resources (highly regarded). Experience with Content Management Systems (highly regarded). What we offer Enjoy a hybrid work model, combining the flexibility of working from home with access to our state-of-the-art Subiaco office. We're dedicated to your growth, with a strong commitment to employee development and professional learning opportunities. Take advantage of generous salary packaging, with up to $15,900 for general living expenses and $2,650 for entertainment, tax-free each year. Access to an Employee Assistance Program for professional and confidential support when you need it. Additional paid parental leave to help balance work and family life. Enjoy a paid day off during our Christmas shutdown period. Benefit from our $200 annual health and wellbeing reimbursement. Unlock thousands of learning opportunities with full access to LinkedIn Learning. Study leave options available to support your academic pursuits. Option to purchase additional leave for greater work-life balance. Access long service leave after 7 years if eligible, with a full 13 weeks available after 10 years of continuous service. To Apply Please submit your application by clicking the ‘Apply’ button. Your application should include your CV. As part of our recruitment process, you will be invited to complete an online assessment. This assessment consists of interactive questions designed to give us further insight into your experience and approach. It will simulate scenarios that you may encounter in the role. Applications close 3pm Thursday 12th June 2025 WAPHA reserves the right to commence shortlisting prior to the advertised close date. If you have any queries please email wapha.org.au. Please note that applications must be submitted via the link provided – applications received by email will not be accepted. Eligibility Requirements: Candidates must hold unrestricted Australian working rights. Successful applicants will be required to provide relevant qualifications, a valid visa (if applicable), a passport, and a National Police Check upon request.