Job Summary
This role involves providing a seamless banking experience to customers by meeting their end-to-end financial needs and goals. The ideal candidate will be able to complete customer transactions, have in-depth needs-based conversations, and fulfill products as per their accreditation level.
The successful candidate will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience. They will also be responsible for ensuring compliance with ANZ and branch policies and procedures.
About the Role
* Provide exceptional customer service to ensure customers are satisfied and strong advocates for the organization.
* Work collaboratively with a team to achieve shared goals and objectives.
* Act as a role model and peer coach to deliver the best possible customer experience.
* Ensure compliance with organizational and branch policies and procedures.
Responsibilities
* Meet customer needs and provide solutions that meet their financial goals.
* Complete customer transactions and fulfill products as per accreditation level.
* Have in-depth needs-based conversations with customers.
* Work collaboratively with a team to achieve shared goals and objectives.
* Act as a role model and peer coach to deliver the best possible customer experience.
Requirements
* Exceptional customer focus - retail experience is an advantage.
* Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
* Ability to multi-task and highly adaptable to change and ambiguity.
* Willingness to work in a collaborative team environment.
* Sound understanding of compliance.
* Excellent communication and interpersonal skills.
Benefits:
This role offers a range of benefits including flexible working arrangements, access to health and wellbeing services, and discounts on selected products and services.
What We Offer:
We offer a dynamic and inclusive work environment where you can grow and develop your skills. You will have the opportunity to work with a diverse team and contribute to the success of the organization.
Why Join Us?
Join an organization that values diversity and inclusion. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.