Job Description
Reporting to the Customer Service Manager, the Customer Service Team Member is an integral member of our customer facing team and will effectively deliver store operations activities in support of a sales focused culture and profitable sales growth.
Key Responsibilities
* Deliver effective store administration in line with standard procedures, including:
* Cash handling and tendering transactions
* Store multi‐channel fulfilment and stock integrity
* Telephone management and enquiries
* Marketing and promotional activity
* Contribute to financial performance through effective inventory management and management of controllable expenses
* Manage all sales channel fulfilment in line with procedures
* Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required
* Contribute to The Good Guys brand and store experience through quality merchandising, in‐store marketing and presentation
* Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities
Qualifications
* Customer Focus – does everything through eyes of the customer
* Drives Results – consistently achieves results, even under tough circumstances
* Demonstrate Self‐Awareness – uses feedback and reflection to gain insight into personal strengths and weaknesses
Benefits
* Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued
* Competitive remuneration to recognise our team for their effort, which may include generous sales commission and other fantastic incentives to celebrate success
* Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group
* Fantastic discounts across the JB Hi-Fi Group, plus access to Beny, our team member benefits app with exclusive offers, wellbeing perks and everyday savings
* 12 weeks paid parental leave for eligible primary carers and a gift for new parents, and we embrace flexibility and offer hybrid working models for eligible roles
* Employee Assistance Program (EAP) provides counselling and wide array of other wellbeing resources for our team members and their families
* Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community
* Commitment to sustainability – on track to reach net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle
The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply!
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