About your role
As a Digital Technology Support Officer, you will coordinate and deliver digital technology support services across Metro South Hospital and Health Service.
Key responsibilities include:
Installing, maintaining and supporting Digital Hospital devices and local ICT equipment, including workstations on wheels, barcode scanners, printers and downtime viewers
Providing proactive, on-the-floor technical support across Metro South sites to ensure digital systems are available for clinical use
Assessing, analysing and supporting complex IM/ICT changes, including documentation, risk evaluation and implementation planning
Installing, configuring, testing and optimising end-user computing environments in line with approved capacity and standards
Liaising with internal and external stakeholders to resolve technical issues using a customer-focused, solutions-driven approach
About you
You are a technically capable and service-oriented digital support professional who enjoys working in complex healthcare environments.
You will bring:
Strong experience supporting Digital Hospital devices, desktop technologies and end-user computing environments
Sound knowledge of Microsoft Windows operating systems, Active Directory, Office 365, mobility devices and systems administration tools
Proven problem-solving skills with the ability to analyse issues, understand system impacts and deliver practical solutions
A collaborative approach, working effectively with digital health, biomedical and eHealth Queensland teams
At least 5 years experience in the delivery of Digital Health services in the healthcare industry (highly regarded)
What we can offer you:
We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.
About Digital Health and Informatics
Metro South Health is recognised as a leader in Digital Health nationally, providing the largest digitalised health service in Australia and delivering a variety of health outcome benefits.
Digital Health and Informatics is focused on the translation of technology into healthcare, linking the patient, clinicians, and technology to improve health outcomes for our patients and our community. It provides a service across Metro South Health including Princess Alexandra Hospital, Logan Hospital, QEII Hospital, Redland Hospital, Beaudesert Hospital and several Community facilities.
INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE
Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.
We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.
We are Metro South Health:
We are the major public healthcare provider for Brisbane's south side, Logan, Redlands, and the Scenic Rim operating five major hospitals and a range of community, specialty, and state-wide healthcare services.
We are bold, innovative, collaborative, inspiring. We save lives, change lives, and make the world a better place. We are part of and proud of the community we serve.
We are better together.This work is licensed under a Creative Commons Attribution 3.0 Australia License.