Customer Experience Specialist Job Description
At the heart of our airport operations, you will find Passenger Service Officers who make a difference in the lives of special needs passengers.
Key Responsibilities:
* Guide and assist customers throughout their airport journey ensuring seamless travel experiences
* Deliver exceptional customer service by being attentive, empathetic, and proactive to meet passenger expectations
* Work collaboratively with colleagues to achieve team goals and drive business success
Requirements:
* Proven experience in delivering top-notch customer service in fast-paced environments
* Strong communication and problem-solving skills to handle complex situations effectively
* Ability to build strong relationships with colleagues and stakeholders to drive collective success