At Fitness Cartel Australia, we're more than a gym – we're an exciting and fast-growing brand with plans to expand to 60+ clubs by 2030. Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to cafés, crèche, and saunas, creating a feel-good environment that motivates, challenges, and inspires.
The Role :
In this highly important role, you'll be the first face our members see when they enter the Club. You will assist both potential and existing members with heartfelt, professional service, providing each person who walks through the doors with memorable experiences. This diverse role involves greeting members, answering phones, making protein shakes, and selling retail products.
Key Responsibilities:
* Greet and serve customers at the front desk and café.
* Answer calls, handle queries, listen to complaints, and direct members to the relevant manager if needed.
* Use computer systems to look up member details, create access key tags, process purchases, and assist with class bookings.
* Help parents book their kids into Kid's Cartel when needed.
* Learn about our supplement and apparel range to execute sales to members.
* Maintain cleanliness of the venue, ensuring the reception and café areas are tidy, shelves are stocked, and apparel is well displayed.
* Perform opening and closing duties efficiently.
* Follow directions, prioritize, and complete tasks promptly.
* Perform other related duties as required.
What you'll need to succeed :
* Previous customer service experience with excellent communication skills.
* A positive, proactive attitude with a willingness to learn and grow.
* A passion for health and fitness and enthusiasm for the industry.
* Reliability, professionalism, punctuality, and good presentation.
* Strong work ethic and initiative, with the ability to multitask and adapt as part of a team.
* Computer literacy and ability to learn new systems.
* Ability to communicate policies and procedures effectively to customers and staff.
* Current First Aid and CPR certificates (or willingness to obtain).
* Flexibility to work hours aligned with gym operations, with schedules provided in advance.
* Australian working rights.
What we'll offer you in return:
* A Thriving Culture: Be part of the fitness industry's most exciting and rapidly expanding brand.
* Career Growth: Opportunities for training, development, and advancement through our Future Leaders program.
* FREE gym membership at all Fitness Cartel locations.
* Discounted rates at Merse Wellness Spas.
* Work in state-of-the-art fitness clubs with 24/7 access, cycle studios, reformer Pilates, saunas, cafés, and more.
How to Apply:
Click 'APPLY' to submit your resume and cover letter explaining your motivation to join Fitness Cartel and what you can contribute. Applications will be reviewed as received—don't delay, apply today
Note: Only candidates meeting our criteria will be contacted. No agencies please
About us
Fitness Cartel is committed to helping you become the best version of yourself. With plans to open 60 clubs by 2029, we aim to provide top facilities, customer service, and a motivating atmosphere. Our clubs feature Reformer Pilates, weight zones, cardio areas, cycle studios, and family-friendly services, including child-minding. Whether you're a fitness professional or starting your journey, join our growing family and thrive with us.
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