Your new company
Are you the go-to person when someone's computer crashes or their email vanishes? Do you love solving problems, helping people, and keeping IT systems humming? If so, we've got a role that's calling your name.
We're on the hunt for Service Desk Analysts to join a high-performing IT support team. You'll be the first point of contact for users needing help, and your mission is simple: keep things running smoothly, solve issues fast, and deliver top-notch service.
Your new role
* Supporting end users with IT systems and services
* Troubleshooting issues and guiding users through solutions
* Provisioning new services and equipment
* Managing faulty or outdated tech gear
* Collaborating with peers and other support teams
What you'll need to succeed
* Thrives in a technical IT Service Desk environment
* Works independently and takes initiative
* Has a strong customer service mindset
* Can work out-of-hours on a rotating on-call roster
* Communicates clearly and confidently over the phone
* Is open to working reasonable overtime when needed
* Active Directory (on-prem and AAD), Exchange, Windows 10/11, Office 365, MS Teams
* ITSM tools for ticketing, triage, incidents, and requests
* Level 1/2 troubleshooting and privileged user accounts
* Remote work setups aligned with operational needs
What you'll get in return
* Impactful Work: Contribute to meaningful projects that make a difference in the federal space.
* Competitive Salary: Enjoy a salary package that reflects your skills and experience.
* Career Growth: Opportunities for professional development and career advancement.
* Work-Life Balance: Flexible working arrangements to help you balance your personal and professional life.
* Supportive Environment: Work within a collaborative and supportive team environment.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email Teja at
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.