Customer Service Specialist Role
We are seeking a Customer Service Specialist to support customers with their insurance needs.
* Provide assistance with private health insurance queries, including reordering member cards and payment updates.
* Handle inbound calls and follow-up outbound calls with precision and care.
* Address general questions about insurance services, ensuring customers feel supported and informed.
* Opportunity to expand skills into web chat for those ready to take on new challenges.
Benefits of this Role:
* Fast Track Development: Build skills progressively over 5 weeks with clear support and milestones.
* Key Performance Indicators (KPIs):
o After-call work
o Schedule adherence
o Quality Assurance (QA) scores
o Net Promoter Score (NPS) – quality-driven, not handling time.
This is an incredible opportunity to grow your career in customer service. You will start with comprehensive training, including all necessary tools and equipment, followed by hands-on practice and ongoing support.
As you progress, you will have access to valuable resources, masterclasses, and sessions to enhance your skills and confidence.
By the end of the program, you will transition into your team with ongoing check-ins and a dedicated support line available.