WiseTech Global is a world-leading software company building software for the global logistics industry. We are united in our mission to create breakthrough products that enable and empower those who own and operate the world's supply chains. More than 18,000 logistics organizations use our software solutions, including 24 of the top 25 global freight forwarders and 41 of the top 50 global third-party logistics providers.
We are looking for a Senior Systems Engineer in Sydney to join our Hosting Team. This role is required to strengthen support for CW hosting platforms, improve incident response and root-cause resolution, and design and implement solutions as demand scales and complexity of the CargoWise SaaS platform continues to grow. You should be experienced with configuring and troubleshooting systems across both Windows & Linux platforms, operating at a highly competent and autonomous level while supporting less experienced colleagues within the team to ensure the highest levels of reliability.
Key responsibilities:
* Senior technical resource for the Hosting Systems Engineering team.
* Oversee and coordinate maintenance and support of production servers.
* Be the escalation point and senior technical resource for any hosting-related issues and projects.
* Troubleshoot issues within the environment as L3 Support, with a focus on suggesting improvements and executing them.
* Oversee monitoring of hosted systems and create alerts, dashboards and procedures team members can use in response to alerts.
* Write troubleshooting documentation for NOC and support team members.
* Assist in the planning, design, documentation, and implementation of various projects like CI/CD pipelines, automations to reduce manual interventions, and Kubernetes implementation.
* Contribute to technical strategy, policy and procedures.
The ideal candidate will have the following essential skills:
* Minimum of 5 years in a similar role.
* Windows Server administration (2016 and later).
* Linux operating system administration.
* Active Directory configuration and administration.
* Linux containers skills.
* Scripting and programming skills.
* Excellent problem-solving/troubleshooting skills.
* Able to complete tasks/projects autonomously, building new solutions following industry best practices.
* Able to write concise and understandable documentation.
Before you apply:
From time to time, WiseTech Global may use external service providers to assist us with assessing applications, including background checks, on our behalf. Accordingly, by applying for this role and providing your personal information to WiseTech Global, you consent to WiseTech Global providing this information to our external service providers who are required to treat such information with strict confidentiality in line with privacy and data protection laws and regulations.