Cellar Door Sales – Poole's Rock
Poole's Rock is looking for an experienced cellar door operator to join our Poole's Rock cellar door team.
The Poole's Rock label focuses on the classic varieties of the Hunter Valley, with a particular focus on historic vineyard sites and the sub- regions of the Hunter wine region.
Our small, boutique cellar door is fittingly located fittingly on the historic Post Office Vineyard, surrounded by some of the region’s oldest shiraz vines and adjacent to our winery.
We are looking for people who have a passion for history, storytelling and performance who can create unique and memorable experiences for our guests.
Ideally you will have strong hospitality experience with a good eye for presentation and detail.
Wine knowledge or experience is desirable.
Impeccable customer service is essential.
Visit our website for more information:
Regular weekend availability is essential.
The ideal candidate will have
* Exceptional customer service skills
* Excellent communication skills
* Effective team player
* Physically fit and capable of lifting cases of wine
* High level of personal presentation
* A friendly and personable nature with a "can do" attitude
Duties and responsibilities
* Providing exceptional customer service whilst maintaining a brand-centric sales focus
* Delivering experiences, whilst promoting products and memberships
* Conducting bespoke and personal wine tastings for visitors
* Hosting Wine Club member experiences as required
* Assisting with day to day running of the cellar door, including opening and closing procedures.
* Processing sales and transactions
* Maintaining stock levels to ensure stock integrity
* Maintaining cellar door high standards of presentation
* Ability to meet tight deadlines
* Highly developed communication skills with the ability to listen and evaluate guests needs
* Effective time management and a proactive approach to work every day
Essential requirements
* Previous hospitality, tourism and/or cellar door experience.
* Availability and willingness to work regular weekends and weekdays
* Ability to deliver the highest levels of customer service
* High level attention to detail
* Current RSA qualifications
Preferred but, not essential
* Experience with REZDY booking system
* Experience with Commerce7
Benefits
* Access to staff discounts on our wines
* Ongoing training and support
* Career advancement opportunities, including permanent roles
* Employee assistance program
* Work in a family-owned business who promote a healthy work-life balance
Interested applicants should apply by submitting a resume and cover letter along with two references. Previous applicants are encouraged to apply