Overview
At Smart Energy, our Technical team gives our Home Electrification Specialists the confidence to recommend the right solution for every customer while upholding our high standards for safety, quality, and customer experience. The Role: As the Technical Support Electrician you will work across the Technical team and be responsible for reducing missing information handovers between Data Entry and Sales Specialists, scheduling and coordinating meter board upgrades, and managing return to site visits for technical issues that prevent deal lodgement. You will also oversee product warranty claims, provide guidance to the Connects team on connection applications, and may assist with escalated maintenance activities as required by the business. This role regularly liaises with contracted electricians to arrange works while keeping customers informed of progress. Leveraging your trade experience, the Technical Support Electrician acts as a subject matter expert on meter board upgrades, warranty processes, connection application requirements and common installation challenges. They ensure efficient resolution and stronger communication between office teams, field staff and customers.
Responsibilities
- Scheduling return to site visits for technical or maintenance work orders that prevent deal lodgement
- Quoting and scheduling meter board upgrades, including service fuses, and coordinating with contracted or non-contracted electricians
- Providing guidance to the Connects team on connection application requirements and supporting them to resolve issues quickly
- Assisting with the product warranty process by helping track the return of faulty stock and supporting confirmed warranty cases through to resolution in collaboration with the Warranty team
- Communicating with customers, installers and internal teams to support the progress of warranty and other technical cases
- Working with solar technicians to solve escalated post-install quality assurance issues
- Helping our Support team address pre and post install technical questions from Sales Specialists and customers
- Contributing to continual improvements of our internal knowledge base and procedures
What you bring
- Electrical trade qualification (e.g., Certificate III in Electrotechnology Electrician) or equivalent
- Proven experience in solar PV system installation or electrical field work – advantageous
- Current Australian driver’s license
- Working at Heights and Electrical Safety training certifications are advantageous
Valuable Skills And Attributes
- Strong technical and practical skills in electrical and solar system installation
- Excellent problem solving and diagnostic abilities
- Attention to detail and commitment to quality workmanship
- Good communication and customer service skills
- Ability to work independently and as part of a team
- Commitment to safety and adherence to WHS policies
- Passion for renewable energy and sustainability
Why Join Smart Energy?
Smart Energy is a dynamic, fun and high-performing team that values innovative thinking and strategic action. We offer opportunities for personal and professional development, ongoing training, and a supportive culture that rewards initiative and collaboration.
- Progression Pathways and ongoing support and training
- Fantastic team culture with a work-hard/ play-hard approach
- We are a thriving start-up with strong growth and open to new ideas
- Awards, resources, and opportunities beyond this role
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