Chief Operations Officer (COO) Job Description
The Chief Operations Officer (COO) plays a pivotal role in driving operational excellence, strategic implementation, and business performance at The Summit. This leadership position oversees key departments, ensuring seamless integration of operations while aligning with The Summit's mission and long-term objectives.
This is a combination of strategic leadership and hands-on operational management. The COO will be responsible for executing best-practice strategies, fostering a high-performance culture, and ensuring The Summit continues to deliver life-changing experiences to its clients.
Key Responsibilities:
* Lead and oversee Program, Guest Services, Catering, and Maintenance teams through critical evaluation and complex problem-solving.
* Ensure seamless execution of strategic and operational initiatives.
* Drive efficiency, cost control, and business performance measures.
* Develop and implement best-in-class operational strategies.
* Maintain and enhance high-performance workplace culture.
Strategic Planning & Business Growth:
* Align operational functions with company-wide goals and growth strategies.
* Implement financial management, forecasting, and budgeting at the departmental level.
* Identify and implement opportunities for innovation and efficiency.
Risk Management, Compliance, & Mitigation:
* Oversee activity compliance, safety audits, and health and building inspections.
* Implement proactive risk management strategies and incident response protocols.
* Oversee WorkSafe and OH & S legislation compliance, ensuring timely reporting and corrective actions.
* Onsite risk mitigation across the entire departments.
Financial Oversight & Cost Management:
* Monitor operational margins and profitability across departments.
* Conduct monthly and quarterly financial reviews.
* Implement cost-saving measures and resource allocation efficiencies.
* Oversee procurement processes and contractor management.
Project Management:
* Project manage start to end all infrastructure-based projects in collaboration with relevant department heads.
Supplier Engagement and Guest Satisfaction:
* Maintain strong relationships with suppliers and industry partners.
* Ensure a solid understanding of operational needs of Schools (primary demographic) and ensure camp-wide operations meet expectations.
* Oversee camp-wide quality assurance to ensure guest satisfaction.
Team Development & Culture Building:
* Lead, mentor, and develop department heads and operational teams.
* Foster a culture of accountability, innovation, and continuous improvement.
* Ensure staff rostering, logistics, and scheduling align with business demands and budgets.
* Act as a role model, reinforcing The Summit's values and leadership excellence.
Qualifications & Experience:
* Proven executive leadership experience in a COO, General Manager, or senior operational role.
* Strong strategic and financial acumen.
* Extensive knowledge of risk management, compliance, and safety regulations.
* Experience in facility and infrastructure management.
* Exceptional team leadership and people management skills.