Customer Support Specialist
About this Role:
* Deliver exceptional service and support to banking customers, helping resolve enquiries and contributing to team success.
* Handle inbound calls regarding credit/debit card queries with professionalism and expertise.
Main Responsibilities:
1. Listens actively, understands customer needs, and provides tailored solutions.
2. Maintains detailed records of interactions and participates in continuous improvement initiatives.
What We're Looking For:
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities and a desire to help others.
* Proficiency with computer systems and a readiness to learn.