About the role
Reporting to the Reception Eligibility Manager, the Receptionist contributes to the wider Burnside Hospital Administration team, and is responsible for providing and supporting secure, reliable, efficient, and fit for purpose administrative solutions to meet the Hospital’s operational objectives, and facilitating positive patient experiences through the Hospital. This role requires engaging with patients, visitors, hospital staff, professionals and service providers to support the provision of Burnside Hospital’s purpose - to provide exceptional care, always.
This is a permanent part-time opportunity (0.8 FTE) based at our Stepney site, and operates on a 6-day roster basis (morning, afternoon, evening and Saturday shifts).
Please find attached Position Description for further details
About you
You will enjoy engaging and communicating with patients, visitors, hospital staff, and clinical and management professionals while applying your customer service excellence experience and administrative skills in a way that helps Burnside Hospital achieve its operational and administrative goals. This position requires an individual who:
* Has demonstrated experience working in a hospital-based clinic or theatre bookings area.
* Holds or is working towards formal relevant qualifications.
* Commits to a patient-focused approach in service provision, and displays the highest levels of personal presentation and professional and courteous conduct in this client-facing role.
* Has exceptional communication and interpersonal skills with well-developed written and verbal skills.
* Is proficient in Microsoft applications and hospital database systems, and has well-developed word processing skills.
* Is able to work both autonomously and collaboratively in a team.
* Demonstrates ability to multitask, self-prioritise and to work to a deadline.
* Is flexible and proactive in their approach to work, with a positive ‘can do’ attitude.
* Possesses strong organisational skills, attention to detail, and problem-solving ability.
* Embodies Burnside Hospital’s values-based approach.
* Maintains the highest ethical standards and treats all hospital and patient matters with confidentiality and respect.
You will enjoy the benefit of
* Flexible 6-day roster
* A greater take home pay, through the option to salary package up to $18,550 pre-tax annually on a range of everyday living expenses, meals and entertainment, and vehicle novated lease and associated vehicle running expenses.
* A healthy work life balance through flexible work options.
* A wellbeing program which includes counselling support and three free physiotherapy sessions per year.
* Various health-related discounts and offerings.
* Free car-parking options
About us
Burnside Hospital is committed to providing exceptional care to our patients, their families, and the community. Our vision is to be the hospital of choice, trusted for our compassionate services and innovative practices. We pride ourselves on our values-based approach of caring with empathy and respect, prioritising safety and well-being, and investing in continuous learning and professional growth. We work together as a team and value diversity, ensuring a positive, inclusive culture for our staff.
If you are a motivated person who realises the opportunity this role offers and are ready to be a part of a team where you can utilise your skills to deliver positive outcomes, we want to hear from you!
Simply complete the application process by clicking the ‘Apply Now' button and submit your current resume and cover letter.
At Burnside Hospital we embrace, endorse and celebrate difference, and are committed to creating and fostering a diverse and inclusive community and culture where everyone belongs. We welcome and encourage applications from people of all backgrounds, including people with disabilities, all age groups, the LGBTQ+ community, and First Nations people. Our team values diverse perspectives, deepening our understanding of the needs of our patients and stakeholders, helping create a great place to work and volunteer.
Burnside Hospital is a proud GOLD Tier Health + Wellbeing Equality Index (HWEI) service provider and partners with Pride in Health and Wellbeing in our provision of safe and inclusive workplaces and services.
All appointments are made subject to a satisfactory working with children check and pre-employment health assessment.
No recruitment agencies please.
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