The role is fast-paced and rewarding because every claim represents someone who needs our help.
If you want a meaningful career in a supportive team, join us.
What I Do as a Motor Claims Specialist Here's what a day can look like: Phone-Based Role : This is an inbound phone-based role, where I connect with customers directly, offering support and guidance at a time when they need it most.
Be the First Point of Reassurance : When someone lodges a claim, I'm often their first conversation after a stressful moment.
I really listen and help them feel heard and supported.
Guide Customers Through Their Claim : I walk them through what happens next, explain what's covered, and make things simple, so they always know what to expect.
Solve Problems and Think on My Feet : Every claim is different.
I look for solutions, use my judgement, and make fair decisions that balance empathy with policy.
Objection and Complaint Handling : At times, I'll need to manage objections or handle complaints, addressing concerns while maintaining professionalism and empathy.
Critical Thinking : Each situation requires critical thinking to assess and determine the best course of action for both the customer and the company.
Lean on the Team : We debrief after tough calls, share wins, and help each other learn because at Suncorp, you're never on your own.
What You'll Bring This isn't just a call centre job — it's real, human work.
You'll do well here if you bring: Compassion : A calm, reassuring voice that helps people feel supported.
Resilience : The emotional strength to stay steady, even when the calls are tough.
Confidence : The ability to make clear, fair decisions and communicate them with care.
Attention to Detail : Sharp focus to manage multiple claims and systems accurately.
Empathy