About the Role
We're looking for a passionate, knowledgeable and methodological Quality Assurance (QA) & Training professional in Financial Crime to join a highly regarded organisation in the Entertainment & Hospitality industry, operating across Australia & New Zealand.
In this role you will be at the forefront of ensuring industry best practices for Financial Crime detection and prevention.
You will design and deliver a fit-for-purpose QA & training program that uplifts the capability, consistency, and regulatory alignment of the organisation's financial crime operations, fostering a cultural of learning and cross-team collaboration.
Key Responsibilities
Design and implement a quality assurance (QA) program across Financial Crime Operations to monitor effectiveness, consistency, and control gaps.
Perform thematic reviews and data-driven root cause analysis to support continuous improvement.
Develop and deliver structured training, onboarding, and refresher programs tailored to technical and regulatory needs (via SOPs, e-learning, workshops etc) and training effectiveness are systematically evaluated and documented.
Identify and investigate quality issues, defects or inefficiencies and implement corrective actions.
Adapt to regulatory changes in the industry (eg.
AMLCTF, Responsible Gambling) or technological advancements.
Monitor Performance Metrics – track KPIs relating to productivity, quality and employee performance.
Produce clear reports to provide regular feedback, contributing to governance and intelligence reporting where needed.
About You
Minimum 5 years of experience in a QA or training role on Financial Crime subject matters with proven, measurable outcomes.
In-depth knowledge of financial crime legislation, risk frameworks, and operational controls.
Proven ability to design, implement and improve QA and training programs.
Outstanding communication and stakeholder collaboration skills with the ability to translate technical insights into practical guidance.
Experience with commonly used financial crime operational systems (ie.
KYC, CDD, Transaction Monitoring) is highly regarded.
Strong analytical and problem-solving skills, with a focus on data-driven insights and actionable intelligence.
Benefits
Work in a purpose-driven role within a semi greenfield environment.
Be part of a company committed to integrity, transparency, and social responsibility.
Enjoy a variety of employee benefits such as food & beverages, discounted parking and many other offerings.
To apply please click on the 'Apply' button or send your CV toEugena Gong at #J-18808-Ljbffr