Customer Support Specialist
Job Description
We are seeking a highly skilled and experienced Contact Centre Operator to join our team. The successful candidate will be responsible for responding to telephone, website, and email enquiries, managing bookings, and providing accurate quotes.
About Us
We operate a network of mobile vans and technicians across Australia. We offer our employees ongoing training and backup support, a great team environment, and a commitment to safety that is second to none.
Responsibilities
The successful candidate will be responsible for:
* Responding to inbound enquiries via phone, live chat, and email.
* Managing bookings and customer requests with efficiency and attention to detail.
* Achieving key performance indicators (KPIs) including conversion rates and customer retention.