Overview
MiClub is Australia's leading club and golf management software provider, supporting over 900 clubs and courses nationwide. We're expanding our MiMembership team and seeking a motivated, detail-focused Customer Support Officer to join our new Moorabbin office.
MiMembership is our industry-leading membership management system, designed to make club administrators' lives easier by helping them efficiently manage member accounts, payments, communications, and integrations with other club systems. In this front-line role, you'll be the first point of contact for clubs using MiMembership — providing friendly, accurate, and professional support to ensure a smooth experience for our clients.
Key responsibilities
* Provide front-line customer support via phone and email
* Troubleshoot and resolve membership and account queries
* Log and track support cases with attention to detail
* Collaborate with internal teams to identify and test solutions
* Maintain clear documentation and follow-up communication
About you
* Strong written and verbal communication skills
* Excellent attention to detail and organisational skills
* Confident using and learning new technology
* Experience in customer service, admin, or IT support preferred
* A proactive, positive, and team-oriented attitude
Why MiClub?
* Join Australia's leading club and golf management software company
* Brand-new Moorabbin office
* Supportive and collaborative team culture
* Ongoing training and career development
If you're tech-savvy, people-focused, and eager to learn — apply now with your CV and a short cover letter.
Please Note: Only shortlisted candidates will be contacted.
Unlock job insights
Salary match • Number of applicants • Skills match
Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as a Support Team Member?
* How would you rate your English language skills?
* Do you have customer service experience?
* What's your expected annual base salary?
* Do you have a current Police Check (National Police Certificate) for employment?
IT Support Technician (Level 1 & 2) | Managed Services
MultiTech IT Solutions
2d ago
Helpdesk Support Officer (Level 2)
Care Systems
8d ago
Researching careers? Find all the information and tips you need on career advice.
#J-18808-Ljbffr