Are you ready to embark on an exciting new opportunity? Country Care Group (CCG), an established Australian family-owned enterprise, is seeking a motivated and customer-focused individual to join our team as a Retail Assistant in Townsville.
CCG, founded in 1997, is a leading national supplier of medical and in-home aids for people living with disability, mobility impairments, and the aged. With over 130 member stores across Australia, we are known for delivering innovative healthcare solutions and exceptional customer service.
As the Retail Assistant your primary objective is to deliver excellence in service within our Showroom to create a welcoming environment for clients and medical professionals and complete administrative duties of the retail team. Your passion for customer service and product knowledge will play a vital role in promoting sales and assisting clients in finding the right solutions.
A National Police check is required for this position.
Career growth and development through our Leadership Academy
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Key Responsibilities
* Provide excellent customer service and promote sales of products and services
* Offer specialist product knowledge advice to assist customers
* Answer telephone queries and provide assistance to customers
* Undertake debt collection for the store
* Operate Point of Sale systems effectively
* Liaise with Occupational Therapists, medical professionals, clients, and family members to provide tailored solutions
* Generate invoices and maintain accurate records
* Process orders and correspondence through the online portal.
Skills & Experience
* Previous experience in an administration role
* High attention to detail and excellent computer literacy and accuracy
* Excellent literacy and numeracy skills
* Demonstrated attitude of service and experience in providing excellent customer service
* Experience in operating POS and cash handling
* Physically fit for manual work
* Fully Vaccinated against COVID-19 and obtain a National Police Clearance.
Location: Townsville, Northern QLD
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