Customer Success Manager (VDC) – cmBuilder (Australia)
2 days ago – Be among the first 25 applicants. Base pay range: CA$80,000 – CA$100,000 per year, with additional quarterly incentive opportunities.
Overview
We're seeking a Customer Success Manager (CSM) with a strong foundation in BIM/VDC and construction to join our team. In this role, you will partner directly with customers to help them unlock the full potential of our web‐based 3D site logistics and 4D simulation platform.
Location & Collaboration
Remote, operating on an Australian time‐zone schedule, collaborating closely with our team headquartered in Burnaby, Canada.
Responsibilities
* Provide exceptional support to users, addressing questions and resolving issues promptly.
* Build and maintain strong customer relationships to drive satisfaction and loyalty.
* Conduct regular check‐ins to ensure alignment with customer objectives.
* Create 4D simulations in cmBuilder, BIM modeling, and data management.
* Leverage BIM/VDC expertise to guide customers.
* Develop onboarding plans and support new customers in using cmBuilder.
* Produce and manage educational content such as user guides, onboarding videos, webinars, and tutorials.
* Document and advise on internal playbooks and best practices.
* Collect, track, and report on KPI data.
* Collaborate with go‐to‐market and product teams to relay feedback and suggest enhancements.
* Participate in product roadmap discussions to advocate for customer‐benefiting features.
Requirements
* Degree in Engineering, Construction Management, or a related field (or equivalent experience).
* Minimum of 2–5 years of experience in BIM/VDC, construction, or a construction‐tech environment.
* Proven experience with Autodesk Suite, Procore, and Bluebeam.
* Field experience in construction and/or cmBuilder experience is a strong plus.
Skills
* Proficiency in contract documents, drawings, and schedules.
* Ability to build and navigate 3D models and familiarity with 3D scans.
* Excellent communication and interpersonal skills.
* Strong problem‐solving abilities and a customer‐centric mindset.
* Highly organized, detail‐oriented, and able to multi‐task.
* Willingness to travel to customer sites and industry events if needed.
Salary
* Base: CA$80,000–CA$100,000, commensurate with experience.
* Variable: Opportunity for quarterly incentive pay.
Benefits
* Rewarding work with direct impact on global customers.
* Career growth opportunities driven by performance.
* Innovative, challenging environment encouraging automation and optimization ideas.
* Development budget for courses and certifications.
* Collaborative team culture with events, contests, and volunteer days.
Our Values
We are Innovative, Hard‐Working, Humble, Customer‐Focused, and value Performance. We are a TEAM.
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