Overview
At Scott Park Group, our Vision is to be the market leader in the building of residential homes for West Australians. Our Mission is to ensure our customers 'enjoy the journey' as we build them a quality and affordable home.
Scott Park Group continues to strive in its pursuit of delivering outstanding service through its various building brands and across its core businesses. As one of the fastest growing building groups nationally we continue to train, innovate and deliver great outcomes to the most important people we know- our customers. This single minded focus is the driving force and continues to direct our efforts now and into the future.
B1 Homes, part of the Scott Park Group is a well established residential builder with a strong presence in WA. Building homes for first home buyers, B1 Homes is continually growing to deliver a professional service to customers and produce award winning homes, which requires a well-versed team backing our products.
We are seeking a highly motivated and experienced Client Liaison Officer to join our team in Osborne Park on a full-time basis (38 hours per week). The successful candidate will be responsible for maintaining positive relationships with clients, ensuring their needs are met and providing exceptional customer service. The role requires excellent communication skills, attention to detail and the ability to work in a fast-paced environment.
The Role
The role of the Client Liaison Officer (CLO) is responsible for effectively managing the client relationship from the commencement of construction to handover. This includes being the key point of contact between clients and all other major areas within the Company including drafting/estimating, scheduling, pre-start and construction throughout the build process, capturing any client concerns or complaints, preparing change requests and allocating relevant resources for resolution.
Working closely with our Construction Team and reporting to the Client Liaison Team Leader, your duties will include:
* Supporting our clients through the construction phase of building their home in providing regular updates and resolving any queries during the build process.
* Working with Site Supervisors to schedule client meetings and obtain accurate information.
* Consulting with suppliers on product knowledge and materials.
* Preparation of documentation for site; including raising variation orders as required;
* Organising and conducting key handover meetings with our clients and
* Any other tasks relevant to the role.
To be successful in this role, the ideal candidate will possess the following attributes:
* Experience in similar role within the residential construction industry desirable, but not essential
* Passionate about customer service- and we mean really passionate
* Strong communication skills, verbal and written
* High level of organisational skills and attention to detail
* Ability to work under tight timeframes
What's in it for you?
* 4 Day Work Week- enjoy working part time hours for a full time salary
* Employee Assistance Program
* Superannuation Advice
* Fun, energetic, team-oriented atmosphere where employees love coming to work
* Weekly pay cycle
If you feel you can do this role with your eyes closed, then we want you Please provide a cover letter along with your CV, outlining previous experience in the role and why you want to work for Scott Park Group
The successful applicant will be required to provide a Police Clearance valid within 3 months of commencement and are expected to have current and valid work rights in Australia.
Salary match Number of applicants Skills match
Your application will include the following questions:
* Do you have customer service experience?
* Which of the following statements best describes your right to work in Australia?
* How much notice are you required to give your current employer?
* What's your expected annual base salary?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.
What can I earn as a Client Liaison Officer
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