Flexible/ hybrid working of 3 days in and 2 from home
- Bonus' and incentives on performance
- Exposure to global supply chain
**The Company**
This business is a global leader in the technological development and distribution of electro-mechanical machines that service the retail, FMCG and banking sectors. Experiencing significant growth in the Asia-Pacific region this business is looking to engage a Customer Helpdesk Manager to join their team on a permanent basis.
**The Role**
Reporting to the Service & Operations Director, this role is responsible for managing the Helpdesk and Triage teams and delivering administration and interface between the Service centre and customers.
- Document and report on productivity and efficiency metrics for all customer and internal interactions through predefined tools via CRM and Phone system
- Maintain the customer service interface and client relationships by providing professional telephone assistance as required
- Record and escalate customer complaints
- Manage the team to drive performance and engagement
- Participate and/or manage ongoing initiatives to improve helpdesk scheduling, call quality, customer service, and field service management
**About you;**
- Previous experience in a similar role
- The ability to work independently, flexibly and with a high degree of initiative
- Robust written and verbal communication skills with an ability to manage challenges calmly
- High attention to detail
📌 Customer Service Manager Technology
🏢 FourQuarters
📍 Sydney