Process Developer, Customer Care – Credit Verification
* Ensure operations, strategies and procedures are aligned with general company goals and in accordance with other functions.
* Develop, communicate and implement medium to long-term operating policies, strategies, and tactics that may involve the interpretation and application of broader guidelines.
* Has ultimate accountability for the function and provides the highest level of advice and recommendations when required.
* Maintain high compliance levels by setting a high standard for file.
* Manage workflow from a national queue promptly.
* Complete credit verification checks to ensure application input is meeting our bank policy and responsible lending requirements.
* Reach and maintain a high level of credit verification/assessment and compliance standards.
* Lead Proactively monitoring Credit Risk requirements within an agreed Risk Appetite and managing Non-Compliance promptly.
* Ensure Continuing Education points are achieved and maintained.
* Meet core role requirements and achieving performance KPIs such as throughput/productivity and quality.
* Provide timely and quality responses to Brokers and Customers.
* Work in the interests of the team, sharing knowledge and assisting colleagues as appropriate or other teams as specified by line management.
Minimum Qualifications
* Tertiary education within business/financial services.
* Evaluate new/increase credit risk.
* Provide advice on structuring transactions.
* Evaluate credit risk reviews.
* Solid communication skills, both written and verbal.
* Advanced critical reasoning and risk assessment skills.
Preferred Qualifications
* Previous Banker/Credit analyst experience.
* Strong attention to detail with credit checking, ensuring that mortgages are compliant with APRA guidelines.
* Strong customer service delivery focus.
* Delivering results.
* Continuous improvement skills, looking for better ways to do things.
* Excellent written and verbal communication skills.
* Communicating with influence.
* Coaching.
* Personal resilience.
* Time management.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
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