Job Title: Technical Support Specialist
Location: Darwin, Australia
We are seeking a highly skilled and enthusiastic Technical Support Specialist to join our team in Darwin. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers across various technologies including desktops, laptops, tablets, servers, network infrastructure, and voice platforms.
Key Responsibilities:
* Provide friendly and knowledgeable technical support to customers via phone, email, or on-site visits.
* Identify and resolve technical issues with hardware, software, and network equipment.
* Collaborate with colleagues to develop processes that improve efficiency and customer satisfaction.
* Seek customer feedback and continuously improve technical support services.
Requirements:
Technical Skills:
* Strong knowledge of desktop and laptop operating systems (Windows, macOS, Linux).
* Experience with server administration, network configuration, and troubleshooting.
* Familiarity with cloud-based technologies and virtualization.
Personal Qualities:
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and prioritize tasks effectively.
* Strong problem-solving skills and attention to detail.
Benefits:
* Competitive salary and benefits package.
* Opportunities for career growth and professional development.
* A dynamic and supportive work environment.
What We Offer:
* Extensive training and development opportunities.
* Discounts and benefits to maximize your money.
* Choice of IT equipment and access to cost-price tech for personal use.