MAC Retail Manager - David Jones Melbourne
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Overview
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.
Responsibilities
* Lead, coach and develop the team of Sales Associates to achieve sales, customer service and operational targets.
* Create and execute an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
* Provide leadership in a fast-paced retail environment and drive business results.
* Collaborate with senior leadership to align store strategy with brand standards.
Qualifications / Knowledge
* Effective verbal and written communication skills. Excellent interpersonal skills
* Quality customer service skills. Skilled at winning people over
* Results oriented, with high drive to meet objectives and standards
* Pursue goals beyond what is required or expected of them
* Senses Others' Development Needs And Bolsters Their Abilities
* Anticipates, recognizes, and meets customers' needs
* Handles difficult and tense customer service situations with diplomacy and tact
* Guides the performance of others while holding them accountable
* Cultivate and maintain extensive informal networks
* Models team qualities like respect, helpfulness, and cooperation
* High attention to detail and organisational skills
* The ability to work autonomously and contribute to the team
* Proactive and positive approach to work and tasks
* Confidentiality, tact, and discretion when dealing with people
* Retail sales experience
* Team leadership
* Degree of experience dependent on business/store size
* Experience in strategic planning and execution
* Ability to develop financial plans and manage resources
* Working knowledge of a computerised system including email, Microsoft Excel
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