About the Role
We are seeking a seasoned professional to manage end-to-end warehousing operations for our customers.
This role involves overseeing the overall performance of an operational account, ensuring all financial and operational objectives are met.
* Develop and implement strategies to drive productivity and efficiency in warehouse activities.
* Manage teams to deliver against customer, site, and people Key Performance Indicators (KPIs).
* Collaborate with internal support resources and external providers to achieve business goals.
Responsibilities
1. Overall responsibility for a pre-agreed contract within a site.
2. Ensure all material and equipment is available and maintained to support operations.
3. Achieve key performance indicators in cost management, productivity, customer service, and profit.
4. Assist with activities related to customer onboarding, retention, and operational excellence.
5. Drive productivity via engagement activities and continuous improvement initiatives.
6. Contribute information required for tenders and proposals to support closing of new business.
7. Prepare and present required customer updates.
8. Liaise with internal support resources and external providers.
Requirements
* Minimum 5 years' experience in logistics, supply chain, or freight forwarding operations.
* Proven ability to manage operational performance for assigned key accounts.
* Strong understanding of freight processes, including import/export, compliance, and service delivery.
* Experience conducting business reviews, analyzing KPIs, and presenting performance insights.
* Skilled in customer relationship management and maintaining long-term client partnerships.
* Ability to develop and maintain Standard Operating Procedures (SOPs).
* Proficient in data analysis, reporting tools, and process documentation.
Benefits
* Competitive remuneration package.
* Corporate rates for private health care insurance.
* Free flu vaccination program.
* Inclusive gender-neutral parental leave policy.
* Attractive long-service awards.
* Novated leasing.
* Charity and volunteering events.
* Flexible work arrangements.
About Us
We are a global leader in logistics, committed to making a real difference in people's lives.
We offer a safe and stable environment where your career can thrive.