About the Role
The Claims Business Analyst will be a key member of our team, working closely with the Head of Claims Operations to deliver claims-related projects and MI reporting.
* This role involves gathering business requirements, documenting data analysis, and conducting business impact analysis while working on system and process-specific initiatives.
* Deliverables include measurable and time-bound activities, taking ownership of project milestones and ongoing stakeholder communication, with business and IT being a key partnership.
Responsibilities:
* Participate in claims projects related to systems and processes, including scoping new systems and interface requirements.
* Analyze requirements and manage direct contact with IT.
* Draft business requirement documents and process designs.
* Work with the region and IT to execute required testing.
* Act as a champion/lead tester when business SMEs are required for UAT.
* Design test cases for UAT and create test data.
* Monitor work developed by IT to ensure it aligns with the business' requirements.
* Develop into an SME for all claim systems/processes.
* Perform data analysis to provide factual evidence for process efficiency and business cases.
* Act as the point of contact for technical queries relating to claim systems.
* Facilitate and coordinate capturing data for claims regulatory reporting and analysis.
* Assist claims management in establishing, customizing, and reusing existing processes to streamline claims management.
* Provide support for ongoing process/system improvements ideas.
* Work on ad-hoc smaller-scale initiatives directed by the Head of Claims Operations A&NZ.
* Prepare ongoing claims MI for claims teams, focusing on management.
* Prepare ad-hoc claims reports for internal and external business partners.
* Create efficient processes leveraging simple automation using available tools.
Requirements:
* Databases concepts and queries knowledge.
* Data analysis skills using Excel and/or scripting languages (e.g. SQL, Python/R, VB Script or newer scripting language) is desirable.
* Latest issue tracking or other requirement mapping tools (e.g. Jira etc.) knowledge.
* Understanding of any custom insurance suite or solution is an added advantage.
* IT/systems knowledge and understanding of SDLC, Project management methodology – Agile, Iterative etc.
* Insurance and claims process knowledge desirable.
* Prioritization and time management.
* Attention to detail is a must.
* Self-starter and highly motivated.
* Strong ability to learn and utilize new technologies in a short time.
* Excellent interpersonal, verbal, and written communication skills.
Qualifications:
* Over 6 years of experience preferred, but candidates with less experience will be considered if they have the desired data skill set.
* 3+ years of insurance industry experience.
* Previous experience with systems, preferably in a BA capacity (although support, coding & development experience accepted).
* SIT and/or UAT experience.
* Requirements document writing and design mapping.
* Good hands-on experience in office productivity tools is a must – Excel, PowerPoint, Visio, Word etc.
We Offer:
* A dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally.
* A flexible working approach via our 'My One Thing' initiative.
* Education assistance.
* Dress for your day every Friday.
* Promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit).
* The option to enrol into the Chubb Limited discounted stock purchasing scheme.