* Full time, permanent role
* Monday to Friday
* Located at Wingfield
* Caterpillar Dealership for South Australia
The Employer
Cavpower Pty Ltd is the Caterpillar dealer for South Australia and Western NSW. For 50 years, we have been providing equipment and product support services to mining, construction, industrial, marine, and local government customers. Our reputation for excellence and superior customer service has enabled us to achieve continued sustained growth.
Developed in our past, evolving for our future, Brand Cavpower is the term we use to define who we are, how we act, what we do and how we look. Central to Brand Cavpower is a set of Values that must never be broken; a customer who must always come first; and Our people, who make our brand come to life.
About the Role
An exciting opportunity is available to join the Power Systems team, located at Wingfield. Reporting to the Manager Commercial Engines, you will be responsible for coordinating all customer transactions for the Power Systems business unit.
Key responsibilities of this role:
* Scheduling all customer work and raising work orders
* Ensuring purchase orders or payments are received for all works
* Run daily pre-start meetings and allocate jobs per staff member
* Advise staff of work job times and track efficiency and costing of all jobs
* Assisting in processing and checking off daily time entry and checking for My Safety Plan on all jobs
* Attending to customer enquiries, phone bookings and walk-ins
* Proactive in customer follow up and service work
* Preparing order estimates and repair quotes
* Organising and ordering parts and scheduling delivery of parts
* Invoicing of service work with set budgets per month
* Calling any customer with service/repair work requests
* Safety and quality focused for all tasks
* Promote a continuous improvement culture
* Manage warranty repairs as per Caterpillar requirements
About you
* Qualification in Diesel or light vehicle trade
* Previous or current experience as a Service Advisor
* Full understanding that the needs of our customers come first
* Excellent verbal and written communication skills
* Good knowledge of DBS, SIS, SIMSi, desired
* Good understanding of mechanical and electrical components for Power Generation, Industrial and Marine engines, desired
* Current and valid driver’s licence
What you will get in return
You will be part of an industry leading Caterpillar Dealership and will be rewarded with an exciting career, offering plenty of progression and development opportunities.
If you are a suitably experienced individual, please apply now on www.cavpower.com. We look forward to hearing from you!