Job Description
The Client Service Manager is a key role responsible for the effective execution of sale and admission functions, promoting the Arcare brand, and building relationships with key referrers in the region. This position requires exceptional communication and interpersonal skills to provide excellent customer service.
This position involves working independently with minimum supervision, providing support and assistance to the Victorian State Manager - Client Services in the development of operational initiatives. The ideal candidate will have a proven track record in sales and/or customer service positions, demonstrated experience in business development, and the ability to work effectively as part of a team.
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Required Skills and Qualifications
* Proven experience in sales (and/or) customer service positions
* Demonstrated experience in business development
* Current Police Clearance and Statutory Declaration that does not preclude working in Aged Care
* A broad understanding of issues experienced by the elder community
* Well-developed interpersonal and communications skills
* The ability to work independently with minimum supervision
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Benefits
This role offers a comprehensive benefits package, including:
* Significant employee discounts for various products and services
* Allowances: Uniform, meals, shift and public holidays
* Paid Training and Development days
* Reward & Recognition programs including CEO incentives and National Awards
* Employee Assistance Program
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Others
In addition to the above, this role requires:
* Conducting residential tours as required
* Maintaining an understanding of the Financial Arrangements for Aged Care Services as defined in the Aged Care Act 1997
* Negotiating with families to achieve favourable financial outcomes for Arcare
* Preparing Resident Agreements prior to admission
* Ensuring that all data is kept current and up-to-date on the CRM system
* Liaising with the Residence Managers and relevant key personnel regarding admissions and seeking to ensure, with the assistance of the Residence Manager and GSM, that the presentation of the residence is of the highest standard.
* Timely and accurately reporting of activities and initiatives to the Victorian State Manager - Client Services
* Researching and building effective and sustainable relationships with hospitals, social workers and placement agencies
* Engaging with the local community by way of presentations to local organisations such as retirement villages, RSL and senior citizens clubs etc
* Organising and hosting functions to promote Arcare homes in the area